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Store Policies

How do I return something to popularbraces.com?

Cancellation of orders will be accepted within 6 hours of shopping Cart Checkout time, other wise we charge $6.99 cancellation fee for orders canceled after 6 hours of Shopping cart Checkout Time. Please call us at (248) 556-5953 to cancel your Order within 6 hours of order placement in our site.

Return Policy 

No returns will be accepted beyond 30 days of invoice date. Certain items are not returnable due to hygiene issues, and include garments that touch the skin such as stockings. Other such items would be toilet seats or shower seats that have been removed from the packaging.
Customer must call prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable.

Returned products MUST be returned in "new" resaleable condition, in original packaging.
Returns will be subject to a minimum 25% to maximum of 50% restocking fee, including all freight charges**. PopularBraces.com will inspect all returns for damage and determine whether additional fees need to apply. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.

Items NOT refundable:
-Items ordered in special request of customer by PopularBraces.com other than listed in our site.(i.e. now a custom ordered product).
-Entire Sexual Health related products and Nutritional supplies, Diet drinks and products having expiry date below 30 days.

- Garments that touch the skin, such as stockings that have been tried on. These are refused for return due to hygiene concerns. Be sure to order the correct size before they are tried on. Likewise, items such as toilet risers and shower chairs are not returnable if they have been removed from their packaging. Please be sure they will be the right size for your needs before ordering.

PopularBraces.com makes every effort to ensure customers get what they ask for and make sure they get the order as they specified according to time and procedures they want us to follow.

PopularBraces.com packages and ships its products usually 2 ways:
1. UPS. (United parcel Service)
2. USPS (United States Parcel Service).

Damaged shipping container/package
If your order arrives and its shipping container appears crushed, folded, or severely damaged, notify that freight company immediately (usually UPS, 800-PICK-UPS) and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days. Call us at
(248) 556-5953

Defective product
PopularBraces.com will replace defective product, if it is determined that it is in fact defective and not a result packaging error or shipping error provided it is the Manufacturing defect. And will be replaced after we confirmed the reason.

Incorrect product
PopularBraces.com will replace incorrectly delivered product, if it is determined that it is in fact incorrectly delivered (Example: the invoice states one thing, and the customer received something else). Call us at 
(248) 556-5953.

* Our policy applies only to advertised prices only. It does not apply to special offers or promotions, including rebates and free-with-purchase offers. Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price.

**Purchaser pays return shipping costs.

 

How do I return something to PopularBraces.com?

Your complete satisfaction with our product is guaranteed. Items may be returned or exchanged in their original packaging within 30 days of receipt excluding Shipping Charges and also charge card transaction Fees if any. PopularBraces.com will not accept any returns after 30 days of delivering your product. Authorizing returns after 30 days will be at the prior approval at the time of purchase by customer with us. Simply follow these Return/Exchange Instructions & Guidelines to return your package.

PopularBraces.com will not refund shipping charges for returned items, shipping charges are non-refundable.

PopularBraces.com can only accept returns/exchanges that were purchased on PopularBraces.com.

  • Within 10 days of receiving your order, you may return any item shipped by PopularBraces.com For 100% full credit or refund excluding shipping charges and costs associated with return Goods if any. Also you can Exchange the product to other items carried by us provided meeting the under said Guidelines & the following circumstances:
    • Item should be in new condition with original packaging and accessories.
    • If the Item was received damaged or defective on delivery to your door step.
    • Incorrect item was shipped.
    • We'll also provide free return shipping if your return is the result of our error. But we do not accept returns of opened items.

Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent to you.

In all the above cases PopularBraces.com will deduct return shipping charges if any incurred to the returning the product by the customer.

Note: In case of returning sexual well-being products, unless they have a manufacturer defect, we do not accept returns for items purchased from our Sexual Well-Being store.

 

If you have any questions regarding your return please send e-mail to Customer Care at sales@PopularBraces.com. In your e-mail, include your order number and the reason you want to return each item.

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).
Contact us for information regarding where to return or exchange an item.

 

Credits to your charge card
Credit card refunds will only be posted to the credit card used on the original purchase. Please allow 2-3 weeks from the shipping date for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.

 

Shipping and other service questions

Please visit our Frequently Asked Questions page for issues involving shipping services, handling times, and other related Service questions. If you cannot find the answers you're looking for, please contact us via the below methods:

Where can I Contact You?

Our Contact Address

PopularBraces.com
360 East Maple Rd, Suite T,
Troy, MI 48083

E-mail us at sales@popularbraces.com

Phone Number : (248) 556-5953
Fax Number - 1-810-885-7808

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